Questions and Troubleshooting

Short answers to common questions, and what to check when something doesn’t look right.

iKanban shows no cards

iKanban builds the board from Apple Reminders and needs access to them.

• On Mac: open System Settings › Privacy & Security › Reminders and turn on iKanban.
• On iPad and iPhone: tap Open Settings on the notice and allow access to Reminders.

You don’t need to import anything. Your existing reminder lists appear as lists on the board.

A list is missing

• Check for an active filter: an area selected in the sidebar, the context filter above the board (@ All Contexts shows everything) or text in the search field.
• Inside a project, only the project’s lists are shown. Choose Board in the Kanban area to see all lists.
• An archived list is no longer in Reminders. You find it in Kanban › Archive and can restore it there.
• A Reminders list without any reminder appears once it has one. Lists you create in iKanban get a placeholder card, so they always show.

Changes from another device don’t show up

Cards sync through iCloud like in the Reminders app, files through iCloud Drive. This can take a moment. Check that all devices are signed in with the same Apple Account and that iCloud Drive and Reminders are turned on for iCloud. Lists in an account that stays on one device, such as On My Mac, don’t sync.

Where are my files?

In the iKanban folder in iCloud Drive. The Documents area in the sidebar shows it. Every project has its own folder under Projects. Archived lists are in iKanban-Archiv.

I can’t write in a journal

Journals are written on the iPad with Apple Pencil. On Mac and iPhone you can read them, page through them and export them, but not write, create or rename them. The Journals section appears there only when a project has a journal.

The assistant says it’s unavailable

The assistant uses the Apple Intelligence model on your device. The message tells you what’s missing:

• The device doesn’t support the local Apple Intelligence model.
• Apple Intelligence is turned off: enable it in Settings.
• The model isn’t ready yet, for example while it’s downloading. Try again later.
• The model doesn’t support your language.

My flag disappeared after moving a card

The flag means something different in each column: Next in Todo, Ready in Progress, Show in Done. Moving a card to Done keeps its flag; any other move clears it.

iKanban’s flag is not the flag of the Reminders app. iKanban stores it in the card’s notes, see the next question.

What are the #iKanban- lines in my notes?

In the Reminders app you may see lines such as #iKanban-Flag in a reminder’s notes. That’s where iKanban keeps the column, flag and other card details. iKanban hides them. Leave them in place, or the card loses this information.

Widgets, Watch or TV show an old state

They show a snapshot that iKanban saves whenever it loads or changes your cards. For a widget, open iKanban on the same device. For Watch and TV, open iKanban on your iPhone or iPad. See Apple Watch and Apple TV.

What happens if I delete iKanban?

Nothing happens to your data. Your cards stay in Reminders and your files in iCloud Drive.

Which systems do I need?

iKanban 4.0 needs macOS 27, iOS 27 or iPadOS 27. The Watch app needs watchOS 27, the TV app tvOS 27.

How do I get help?

On Mac: choose Help › iKanban Help or press ⌘?. For questions, bug reports and ideas, write to support@ikanbanapp.com. Please include your device, the app version and what you expected compared with what happened.